Privacy Policy

Last updated: January 2024

Introduction

Glimmer Hands ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website glimmer-hands.com or use our services.

Information We Collect

Personal Information

When you contact us or request a quote, we may collect:

• Name and contact details (email address)
• Property address where work will be carried out
• Project requirements and preferences
• Communication history with our team

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser type
• Pages visited and time spent on each page
• Referring website address
• Device information

How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide quotes
• Deliver our renovation and interior services
• Communicate about your project
• Improve our website and services
• Send relevant updates about our services (with your consent)
• Comply with legal obligations

Legal Basis for Processing

We process your personal data based on:

• Contractual necessity: To provide services you have requested
• Legitimate interests: To improve our services and communicate with you
• Consent: For marketing communications
• Legal obligation: To comply with applicable laws

Data Sharing

We do not sell your personal information. We may share your data with:

• Subcontractors working on your project (with your knowledge)
• Professional advisors (accountants, lawyers) as necessary
• Authorities when required by law

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Project records are typically kept for seven years for warranty and legal purposes.

Your Rights

Under UK data protection law, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to processing
• Request data portability
• Withdraw consent at any time

To exercise these rights, contact us at [email protected].

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

Cookies

Our website uses cookies to enhance your experience. For detailed information, please see our Cookies Policy.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact:

Glimmer Hands
47 Brentwood Lane
Manchester, M15 4QH
Email: [email protected]